Right of withdrawal and exceptions

Our product presentation in the online shop may – depending on the offer – include both precious metal products with variable prices (so-called investment products) and precious metal products and accessories with fixed prices (so-called gift items). The price of investment products depends on fluctuations in the financial market over which we have no influence and which may occur within the otherwise applicable withdrawal period. Therefore, in accordance with statutory provisions (§ 312g para. 2 no. 8 BGB), there is no right of withdrawal for investment products, regardless of the method of sale, even for consumers. Orders for investment products therefore become binding immediately upon receipt by us and cannot be cancelled by you. Our investment products are identified as such in the product description. There is also no right of withdrawal for personalised gift items (e.g. with name engraving). For other products in our range, however, consumers have a statutory right of withdrawal of 14 days. The legal details regarding the statutory right of withdrawal and its exceptions, as well as its exercise and processing, can be found in § 6 of our Terms and Conditions.

If you select storage as the delivery method when purchasing an investment product, a statutory right of withdrawal also applies to the storage contract to be concluded. The legal details can be found in § 3 of our storage terms and conditions.