Frequently asked questions (FAQ)

For some products, it is not possible to determine a reliable value in advance due to varying alloys. For the initial price estimate, we therefore assume a standard alloy. You only need to specify the weight of your shipment. Our specialists will then analyse the key components and determine the actual value accordingly.

For the collection shipping option, the value courier will bring a safebag. You place your pre-packed goods into the safebag yourself and then seal it using the self-adhesive security closure.

The safebag measures 43 × 33 cm. Please ensure that your pre-packed goods do not exceed DIN A4 size so that they fit into the safebag.

Simply mark the relevant item with the option “second-grade” during the selling process. The purchase price will then be calculated taking into account the corresponding deduction.

If you do not know the fineness of your goods, simply enter the weight and select the option “no specification” for the fineness. You will then receive a preliminary estimated value as a non-binding purchase price for your submission. After analysis, we will of course pay the actual value.

You will receive a binding purchase price based on the condition you have specified (first-grade or second-grade). The condition is that the goods are sent to us within one week.

Always package your goods in a non-transparent manner and ensure they are protected against scratches or other damage. The goods should not be able to move inside the package. Dental gold in particular must always be packaged separately in a closed container or bag.

Our (estimated) prices may change במהלך the day. Therefore, your shopping cart is reserved for 15 minutes at the displayed price. The remaining time is shown at the top right of the shop.  
After the 15 minutes have expired, your shopping cart will remain, but you will need to confirm any price changes again.

If the inspection shows that the goods are only second-grade, the corresponding deduction will be applied. You will of course be informed of the adjustment by email.

Purchase value up to CHF 2,500
For a purchase value of up to CHF 2,500, you will receive a pre-addressed package sent to your desired address. The package measures 16.0 x 13.5 x 7.5 cm and is automatically insured for values from CHF 50 up to CHF 2,500. Please ensure that the goods are additionally secured against impact (e.g. with sufficient bubble wrap or newspaper) inside the provided package to avoid any loss in value during transport.
Shipping costs for this option are CHF 14.90.

Purchase value from CHF 2,500.01 to CHF 25,000
For values between CHF 2,500.01 and CHF 25,000 (max. weight up to 5 kg), please arrange a collection appointment with the responsible value courier within 2 working days. Use the link provided in your order confirmation email. You can narrow down the collection time window to up to three hours.

Package your goods in a non-transparent manner and protect them against scratches and other damage. Upon collection, you will receive a security mailbag (safebag) measuring 43 x 33 cm from our value courier. Please ensure that your packaging does not exceed DIN A4 size so that it fits into the safebag. Place your pre-packed goods into the safebag yourself and seal it using the self-adhesive security closure. The handover of the goods will be documented by the courier, ensuring continuous tracking until your goods are opened and assessed. The opening and evaluation process is always carried out under video surveillance.
Shipping costs for this option are CHF 24.90. Collection costs will be deducted from the agreed purchase price.

Purchase value from CHF 25,000.01
Shipments with a value of up to CHF 500,000 and a maximum weight of 5 kg can be collected directly from your desired address by a specialised value courier in cooperation with Degussa under the highest security standards. The collection appointment can be conveniently arranged online. Further details will be provided in the order confirmation email.

Package your goods in a non-transparent manner and protect them against scratches and other damage. Upon collection, you will receive a security mailbag (safebag) measuring 43 x 33 cm. Please ensure that your packaging does not exceed DIN A4 size so that it fits into the safebag. Place your pre-packed goods into the safebag yourself and seal it using the self-adhesive security closure. The handover of the goods will be documented, ensuring a secure and traceable transport process. The opening and evaluation of your goods is always carried out under video surveillance.
Shipping costs for this option are CHF 34.90. Collection costs will be deducted from the agreed purchase price.

The goods you wish to sell are in their original, undamaged packaging and free from scratches, dents, edge damage or discolouration. The item is therefore in a condition that allows it to be immediately resold.

The submitted goods are no longer in their original packaging or the packaging is damaged. The coins or bars may show signs such as scratches, edge damage, dents or stains. In this case, a corresponding deduction will be applied, which is automatically deducted from the purchase price.

A duty-free warehouse is a transit storage facility for goods, where items can be stored under special customs regulations. Originally, it was primarily used for the temporary storage of goods in international trade.

Today, it is also possible to store or trade precious metals via a duty-free warehouse. One advantage is that, for certain metals, VAT is only incurred when the metal is physically delivered.

The high-security storage facilities are located in Switzerland and meet the highest security standards for the professional storage of precious metals.

The applicable fees and costs for storage in the Degussa duty-free warehouse can be found in the price list.

In addition to 1 kg, 5 kg and 15 kg silver bars, 100 g platinum bars and palladium bars, as well as 1-ounce silver coins (Maple Leaf, Britannia and Krugerrand), are available free of VAT when purchased via the Degussa duty-free warehouse.

Silver, platinum and palladium are generally not exempt from VAT. Following a clarification by the Federal Ministry of Finance in 2022, margin taxation for silver investment coins can no longer be applied in many cases.

However, when purchasing these precious metals into a Degussa duty-free warehouse, VAT can still be legally avoided. The reason is that the metals are located in a customs-controlled area during storage. VAT is only incurred when the metal is physically removed from the duty-free warehouse and enters the regular economic cycle.

Currently, only so-called white metals, namely silver, platinum and palladium, are available via the Degussa duty-free warehouse. Gold, on the other hand, is generally exempt from VAT and can therefore be purchased directly without tax disadvantages.

Delivery is possible at any time by prior appointment. Upon delivery, the applicable VAT amount will be determined and charged accordingly.