Frequently asked questions (FAQ)

So-called circulation gold coins are coins that were previously used as a means of payment. As a result, they often show typical signs of wear. Many of these coins were minted in such high quantities that today – provided they are in good condition – they are also traded as popular investment coins. Examples of circulation gold coins include the 20-mark gold coins of the German Empire, Austrian ducats, crowns and florins, British sovereigns, as well as Dutch gold guilders.

A limit order, meaning a purchase with a specified maximum price, is not possible.

You can find the opening hours here after selecting the respective location.

Your data are safe with us. For the entire ordering and delivery process, the following applies: protecting your data is of utmost importance to us. We therefore only collect information that is necessary for processing. Your data will not be shared with third parties who are not involved in the ordering and delivery process.

Our online shop is available to you 24 hours a day, 7 days a week.

No. The prices shown in our online shop also apply in all our locations. Our product prices are updated every five minutes in line with the international gold price.

Of course, we also purchase precious metals. You can have your precious metals checked and valued directly in one of our Degussa locations. Our experts will advise you personally and determine the current purchase price transparently. You can find all further information here. Please refer to our price list for current buy and sell prices (updated every five minutes).

Our silver coin prices are final prices. All taxes and duties are already included. Depending on the product category, precious metals may be subject to different tax regulations. All stated prices include the applicable taxes.

Our Degussa precious metal bars are unused new products with a certificate.

So-called “bullion coins” (1-ounce gold coins such as Vienna Philharmonic, Krugerrand, Maple Leaf, China Panda, American Eagle and Buffalo) usually bear the minting year of the current issue and are in mint condition.

For smaller denominations, the images are representative of the respective coin type. Years or design variations are supplied depending on availability. There is no entitlement to a specific year. This also applies to the circulation gold coins we offer. Coins from the numismatics category are, of course, excluded from this.

Our precious metal bars are produced on behalf of Degussa Goldhandel GmbH by LBMA-certified companies in Switzerland. Up to a fine weight of 100 g, they are delivered with a certificate of authenticity sealed in a blister pack (on the underside of the bar). Larger bars are packaged in protective sleeves.

In general, only so-called standard bars are LBMA-certified. A standard gold bar (“Good Delivery bar”) weighs nominally 400 troy ounces (approx. 12.44 kg). However, the permitted fine weight of gold standard bars can vary between 350 and 430 ounces (750 to 1,100 troy ounces for silver).

Our bars are produced on behalf of Degussa Goldhandel GmbH by LBMA-certified manufacturers.

Degussa currently does not have its own production facilities for precious metal bars. Our aim is to offer our customers precious metal investments of the highest quality at attractive prices. For this reason, our bars – bearing the globally recognised lettering and the sun-moon logo – are manufactured by leading refineries in Switzerland and Germany, whose decades of experience stand for these quality standards.

Degussa is committed to the responsible and sustainable use of global raw material resources. We therefore only have our bars produced by manufacturers that comply with the internationally recognised “London Good Delivery Standard” and provide full traceability of their supply chain.

Investment coins – like circulation coins – are minted in large quantities using machines. Typically, a single die is used to produce a large number of coins. Minor irregularities, dents, nicks or similar imperfections that may occur during the manufacturing process as well as during transport and handling are therefore unavoidable. Differences depending on the year of issue or slight signs of wear may also occur.

However, these do not represent a reduction in value, as with investment coins – unlike collector coins – the focus is not on perfect visual appearance but on the material value as an investment. For this reason, they are not classified into the quality categories commonly used for collector coins.

Physical investment gold is exempt from VAT in Switzerland. This includes gold bars with a high level of fineness as well as certain gold coins that qualify as investment gold. One requirement is that gold bars must have a fineness of at least 995/1,000. Gold coins generally need a fineness of at least 900/1,000, must have been minted after 1800, and must be or have been legal tender in their country of origin.

Other precious metals such as silver, platinum or palladium are generally subject to VAT. However, under certain conditions this may not apply – for example, if the metals are stored in a customs-free warehouse and are not introduced into the taxable economic cycle.

No discounts can be granted.

Investment products are excluded from cancellation rights, as their prices are subject to fluctuations in the financial markets over which we have no influence.

No. Each order automatically generates a delivery note and a shipping process. This results in corresponding logistics costs for each order. We kindly ask for your understanding that a separate shipping fee applies to each order.

Once you have placed your order, you will immediately receive an order and confirmation by email. This confirms which product you have purchased at which price. This price is binding for us. However, we expect prompt payment within the next 3 working days.

We recommend registering as a customer so that we can provide you with the best possible service. However, you can also shop with us without creating a customer account.

In addition to our classic Degussa bars, our stores also offer a wide range of investment coins from various issuers. Placing an online order in advance is not required for purchases on site.

Prices in the online shop are updated every 5 minutes. During the ordering process, however, you have 15 minutes to complete your order. During this time, the price remains unchanged for you. The remaining time is displayed at the top right of the online shop. If you need more than 15 minutes to complete your order, your shopping cart will need to be refreshed.

If you have registered as a customer, you can view the status of your order at any time in your customer account.

As soon as we have received and processed your payment, you will automatically be notified by a system-generated email confirming receipt of payment as well as the shipment or readiness for collection of your order. Therefore, enquiries about the processing status of your order by email, phone or similar are not necessary and do not speed up the processing of your order.

Based on experience, it may take 2 to 3 working days between the debit from your account and the actual credit to our account. As soon as we have received your payment, you will be informed by email.

In addition to the purchase price of the selected items, shipping costs apply. Shipping costs depend on the net value of the products included in your order:

 

• Up to €5,000.00: €15.00
• From €5,000.01 to €30,000.00: €25.00
• From €30,000.01 to €50,000.00: €40.00
• From €50,000.01 to €70,000.00: €40.00
• More than €70,000.00: please contact us

If you collect your order from one of our branches, no shipping costs will apply. Further information on shipping costs and delivery methods can be found here.

Yes. If you select collection from a branch during the ordering process, you may pay for your order directly upon collection. Payment can be made either in cash or by card.

Please note the applicable legal regulations regarding cash payments. Cash payments are possible up to a maximum amount of €10,000.

Where can I find the payment information?
After successfully placing your order, you will immediately receive an order and confirmation by email, which contains all necessary information regarding the payment process.

Information about your payment options can be found on the payment methods page.

Yes. We deliver within Spain, including the Balearic Islands. Deliveries to the Canary Islands are available only for investment gold (coins or bars).

For orders with a value exceeding €70,000, or if you require a special delivery arrangement, please contact us so that we can discuss the available options.

Delaying the delivery of goods is not possible. As soon as we have received your payment, we must dispatch the goods. Please take any potential absence into account before placing your order.

Of course, your order is insured during transport.

Delivery to a parcel locker or post office is not possible, as the handover must be made in person.

Yes, this is possible. All information on personal collection at a Degussa store can be found on our shipping page.

For standard deliveries, it is not possible to arrange a specific delivery date or time by telephone, email or any other means.

For orders delivered by a valuables courier service, a representative of the courier company will contact you by phone to arrange a suitable delivery appointment. It is not possible to request a specific delivery date.​​​​​​​

When the shipment is handed over to you by the courier, please ensure that the delivery is intact. If this is not the case (e.g. if the packaging is damaged), please refuse acceptance. Please note, however, that the courier is not obliged to open the shipment in your presence.

If you are unable to be present for delivery, you must authorise another person in advance to receive the shipment on your behalf. The authorised person must present a written authorisation signed by you, a copy of your identification document and their own valid official identification (DNI, NIE or passport, original or certified copy).

All information on shipping methods and costs can be found on the shipping page.

The currently valid prices for storage can be found in our price list.