Privacy Policy

Data protection information

Degussa Metales Preciosos, S.L.U., C/ de Velázquez 2, 28001 Madrid, Spain (hereinafter „Degussa“ or „we“) provides the Degussa web shop under the domain www.degussa.com/es-de/, to which this privacy policy applies.

Below you will find information about the controller responsible for processing your personal data (Section A) as well as about your rights regarding the processing of your personal data (Section C). In addition, you will find below information about the processing of your personal data (Section D) as well as information relating to the website and the offers provided on the website.

A. Information about the data controller

I. Name and contact details of the data controller

Degussa Metales Preciosos, S.L.U.
C/ de Velázquez 2
28001 Madrid
Spain
Telephone: +34 911 98 29 00
E-mail: info@degussa-mp.es

II. Contact point for data protection enquiries

If you have any questions about data protection or about exercising your rights, you can contact us at any time:
E-mail: info@degussa-mp.es

B. Information obligations

I. Business partners

Data protection information for business partners (Link)

II. Applicants

Data protection information for applicants (Link)

C. Information about the rights of data subjects

As a data subject, you have the following rights regarding the processing of your personal data under the General Data Protection Regulation (GDPR) as well as the Spanish Data Protection Act (Ley Orgánica 3/2018 de Protección de Datos Personales y garantía de los derechos digitales):

Right to obtain information about the personal data we process
Right to rectification of inaccurate or incomplete personal data
Right to erasure of personal data, provided that no statutory retention obligations preclude this
Right to restriction of the processing of your personal data
Right to object to the processing of your personal data
Right to data portability of your personal data in a common electronic format
Right to withdraw consent that has been given, with effect for the future
Right to lodge a complaint with the Spanish data protection authority (Agencia Española de Protección de Datos – AEPD)

To exercise your rights, you can contact our contact point for data protection enquiries (Section A.II.).

Below you will find more detailed information about your rights regarding the processing of your personal data:

Under data protection law, you have the right to obtain information free of charge about all data stored by us that relates to you. You can also request the rectification and/or erasure of personal data and object at any time to certain data processing operations (e.g. the creation of user profiles for advertising purposes, for market research purposes or to optimise our website). The withdrawal of your consent takes effect from the time it is declared. We are also happy to answer any further questions you may have about data protection and the processing of your data. To exercise the aforementioned rights and to get in touch, please contact the e-mail address info@degussa-mp.es. Of course, you can also reach us using the details provided in the „Contact“ area on the „About the company“ page of the website.

D. Information on the processing of personal data

I. Principles

We collect, process and use your personal data in compliance with the applicable data protection regulations. Personal data is any information relating to an identified or identifiable natural person. This includes, for example, your name, your address, your e-mail address and your telephone number.

For the mere use of the website, you do not have to provide us with any personal data (such as your name and your e-mail address). We collect, process and use the personal data you provide, for example, in the following cases:

II. Setting up a customer account

You have the option of setting up a personal account on our website. With your customer account, you can conveniently store your personal information in our system in order to use it for future orders. The following information is required to set up a customer account: first and last name, date of birth, telephone number, e-mail address, NIF (tax identification number) and a password chosen by you. In the case of commercial customers, the contact details of the authorised representatives provided to us must be business data. After successful registration, you can store your billing and delivery address for future orders. The e-mail address you provide serves as the access identifier for the account. You can change the information at any time via access to your account or in accordance with the information in Section C. Once registration has taken place, you will automatically receive an e-mail confirming the creation of your account. Please keep your access identifier and your password confidential.

III. Purchase of a product

As part of the purchase process, we collect, process and use your personal data in order to conclude, perform and process purchase contracts with you. This includes passing on your data to third parties, insofar as this is necessary for the performance and monitoring of our contractual relationship with you, as well as for the fulfilment of our legal obligations.

IV. Contact options

You can contact us directly or request information via the contact forms provided on our website. The contact details are collected, processed and used exclusively to process your enquiry.

V. Advertising purposes

Insofar as you authorise us to do so when your data is collected, we use the data provided to us in accordance with the preceding sections to create user profiles in order to send you information about related products and services or to conduct market studies on the subject of gold – by any means, including electronic.

E. Information about the use of cookies

Cookies are small text files that are stored on your computer and enable us to recognise your browser.

When you access our website, our cookies enable your internet browser to transmit certain information to our server. This includes the date and time of access, the URL (internet address) of the referring website, the file retrieved, the amount of data transferred, the browser type and browser version, and information about your operating system. It is not possible for us to attribute the information collected to a specific person. This information enables us to make your visit to our website more attractive and to improve the suitability and quality of the services provided on the website.

In accordance with Article 22.2 of Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE), we point out that we use strictly necessary cookies as well as analytics cookies:

Strictly necessary cookies: session cookies [own / third-party] that are strictly necessary in order to provide you with a shopping cart for your orders on the website and to enable access to your customer account; if you disable these cookies, we cannot provide you with the services mentioned. All session cookies are automatically deleted when you leave the website.
„Google Analytics“ analytics cookies: Stores cookies in order to compile statistics about the traffic and the volume of visits to this website. By using this website, you consent to the processing of information about you by Google. You must therefore assert the exercise of any rights in this connection directly with Google. The Google Analytics cookies are stored on servers in the USA; Google undertakes not to pass these on to third parties, except in cases where this is necessary for the operation of the system or where the law requires it. According to Google, your IP address is not stored. Google Inc. is a company that has joined the „Privacy Shield“, which guarantees that all transmitted data is treated with a level of protection that corresponds to European regulations. Detailed information on this can be found at the following link: https://support.google.com/analytics/answer/6004245.

If you wish, you can use the Google Analytics opt-out browser add-on, whose instructions allow you to reject this service's analytics cookies in all browsers. Further information on this can be found at the following link: https://tools.google.com/dlpage/gaoptout.

We also point out to the user that they have the option of configuring their browser so that they are informed about the receipt of cookies and can – if desired – prevent these from being installed on their hard drive.

Below we provide you with the links of various browsers through which you can carry out this configuration: